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Return, Cancellation and Refund Policy

Return Policy:

  • Customers can initiate return using App, Website, and Mobile Site.
  • Customers can initiate return within 30 days from Order Delivery.

Terms and Conditions:

  • The product in the form of liquid must be returned to Seller (Healthbuddy) with proper packing.
  • Products being returned should be in good condition otherwise it will not be accepted by the Seller (Healthbuddy).

Products that cannot be returned

  • The product that is in unsealed/opened/used condition.
  • Products marked as Non-returnable.
  • All temperature controlled products (like Insulin, Injection, Temperature Controlled Eye Drops, Chocolates etc.).
  • Undergarments as this category is excluded from our general return policy due to hygiene reasons.

Cancellation Policy:

  • You can cancel an order by clicking on the Cancel link/button.
  • You will be able to cancel an order till the time it is dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.

Refund Policy:

Refund against Cancellation:

Customers shall get Refund against Cancellation of Order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card, or Net banking or Third Party Wallet.

Refund against Return:

  • In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup.
    • Refund credited to the Bank Account entered by the customer at the time of initiating the return request. In case of transaction failure due to invalid bank account details, Flipkart Health+ reserves the right to refund the amount to the Flipkart Health+ Wallet of the customer.
    • Refund credited to the Flipkart Health+ Wallet in the form of eGift Cards (issued by Pine Labs Pvt Ltd). Detailed Terms and Conditions of the wallet are provided here.
    • Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.

In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 7 to 15 working days. Kindly note that there may be delays in refund as they're handled by the Bank.

In case of any query related to refund, please call our customer service desk at 044-6690-5590 or email us at care@flipkarthealthplus.com