Frequently Asked Questions

Account and Registration

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You can easily register on Flipkart Health+ with these simple steps:

1. Visit our app/website

2. Enter your mobile number on the login page

3. Validate your mobile number using the OTP sent to your mobile number

On successful completion of the verification process, your account will be created on Flipkart Health+ and you can start shopping.

If you need any assistance with the registration process, you can get in touch with us by calling 9330803080 and we'll be happy to help you.

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Your limited personal information is needed during the registration process to authenticate you as a valid user and to service you better. Please note that this information is stored securely and can be accessed only by you and the authorised Flipkart Health+ team. Information provided by you will be handled in accordance with our Privacy Policy that you can read here: {link}

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Your mobile number helps us authenticate your account and communicate with you appropriately. It also serves as your primary login ID. Your mobile number will also be used to send you interesting offers, promotions, discount information and updates on your order via SMS.

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You can retrieve your login password by following these simple steps:

  • Click on 'Forgot Password' under the 'Login' section
  • You will be prompted to enter your mobile number

On providing the details, you'll receive an SMS confirmation of the password reset process being complete. You can then log in to your Flipkart Health+ account using your new password.

Once you log in, you'll be prompted to change your password to start using your account.

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This may happen if you have entered an incorrect password. Since passwords are case sensitive, please make sure to type all the characters as per your password selection process. If the issue still persists, you can click on 'Forgot Password' and enter your mobile number when prompted. On providing the details, you'll receive an SMS confirmation of the password reset process being complete. You can also reach us on 9330803080 for additional assistance.

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You're required to use your mobile number to log in to your Flipkart Health+ account as these usernames are easy to remember and unique for each user. This also ensures the security of your account. Your personal information is stored securely and is not shared with any other platform (including Flipkart) without your consent. Information provided by you will be handled in accordance with our Privacy Policy that you can read here: {link}

Note: Please never share your personal details like passwords and OTP and bank details like account number, CVV or PIN of Debit/credit card and internet banking passwords with anyone including Flipkart Health+ employees.

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To log out from our app, please visit the 'Account' section on the Flipkart Health+ app and select 'Logout' from the menu.

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To update your personal information, please get in touch with us on 9330803080 from your registered mobile number and we will help you.

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To change the password of your Flipkart Health+ account, follow these simple steps:

  • Visit the 'Account' section on the app and select 'Change Password'
  • Enter your old password
  • Type your new password and confirm it again by typing it in the 'confirm password' section
  • Click on 'Submit' to save your new password

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If you would like to deactivate your Flipkart Health+ account, please get in touch with us on 9330803080 for help.

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In case you are not receiving SMSs from Flipkart Health+, please call on 9330803080 for assistance.

Cancellations and Returns

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As per the seller's returns policy, products can be returned within 30 days from the delivery date except non-returnable products. For more details and the terms and conditions, please refer to the returns policy page here {link}.

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You can cancel an order on Flipkart Health+ only if it is in 'In Process' or 'Order Placed' status. To cancel an order, go to the 'My Orders' section and click on the 'Cancel' button next to the order you want to cancel. You can also cancel an order within 3 hours of placing it provided the order has not been confirmed or processed by the seller by getting in touch with us on 9330803080.

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If you are seeing a disabled 'Cancel' link next to an order, it means that the order for that product has already been processed by the seller. For more details, you can get in touch with our customer support on 9330803080.

USER SUPPORT

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You can get in touch with our customer support team on 9330803080 or write to us at care@flipkarthealthplus.com for any queries or concerns related to our app or your orders and we will be happy to help.

Note: Any message, comment or feedback sent to Flipkart Health+, or any form of communication made with our customer support team, becomes exclusive property of the company and the user would not receive any compensation for posting/sending suggestions or feedbacks to Flipkart Health+.

Product and delivery

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As per the Drugs Rules, 1945 it is mandatory to upload a valid prescription for all prescription-based medications. However, for non-prescription based medicines or OTC (over-the-counter) items no prescription is required. It is the obligation of the users to provide a valid prescription to Independent Licensed Chemists (Sellers) before the delivery of products. The Independent Licensed Chemists may choose not to deliver the medicines in case the user fails to show a valid prescription.

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There will be no shipping charge applicable on your order if the order value is Rs. 250 and above. A shipping charge of Rs. 50 will be applied if the order value is less than Rs. 250. For more details, please refer to the shipping policy here: {link}.

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Yes, Cash on Delivery option is availlable in select pincodes and you can check that on the app before placing an order. For more details, please refer to the shipping policy here: {link}.

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The estimated delivery time for an order usually ranges between 2 and 4 business days and is dependent on factors like the customer's location, seller's location and the courer service provider related delivery timelines. Please note that products are delivered on all days except for public holidays.

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In the rare instance of your order not being delivered by the estimated delivery date, please get in touch with us on 9330803080 and we will definitely assist you.

Order

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You can easily place an order on Flipkart Health+ by following the below steps:

  • Search the desired product and click on it to view details
  • Click on 'Add to cart' button
  • You will be directed to the 'Shopping Cart' where you can click on 'Continue shopping' to add more products to your cart
  • Once you have choosen your products, click on 'Checkout'. You may need to upload the prescription if the items in your cart are Prescription (Rx) Medicines. Delivery of Rx Medicines necessarily requires valid prescriptions in accordance with applicable law
  • Add your billing and shipping address.
  • Review your order and click on 'Place Order'

Once your order is successfully placed you will receive an SMS with the order details.

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You can check the status of your orders in the 'My Orders' section of your app. Under 'My Orders' choose the desired order and click on it to view its status.

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Given below is the list of order statuses and their meaning:

  • Order Processing - Order is being reviewed by the seller
  • Order Confirmed - Order has been accepted and is being processed by the seller
  • Pending delivery - Order is being processed but is yet to be delivered
  • Delivered - Order is delivered

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You can pay for your order using any of the below payment methods:

  • Credit Card/Debit Card
  • Net banking,
  • UPI
  • Cash on Delivery (COD)

Please note that Cash on Delivery (COD) payment option will be available only in select pincodes.

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Yes, the price of a product that you see on the app is final and all-inclusive.

Health+ wallet section

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Flipkart Health+ Wallet is a non-transferable digital wallet that stores virtual cash. This can be redeemed while ordering through the Flipkart Health+ platform only. There are various ways in which this virtual cash gets added to Health+ Wallet such as Promo Cash, Cashback Earned, Token of Apology, Refund Against Order etc.

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Unlike other payment methods, Flipkart Health+ Wallet enables hassle-free and faster checkout with one-click payment.

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There is no minimum or maximum balance limit for Flipkart Health+ Wallet. Also, there are no additional or hidden charges on the Wallet.

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Currently, you cannot add money to the Flipkart Health+ Wallet.

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If the balance in your Flipkart Health+ Wallet is insufficient, you can pay the rest of the transaction value through Cash On Delivery.

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For Cashback Earned, validity is 60 days from the issued date. For Token of Apology, validity is 60 days from the issued date. For Promo Cash, validity is 60 days from the issued date. For more information on balance validity, please check the transaction history of your Flipkart Health+ Wallet.

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No, there will be no interest paid for the Flipkart Health+ wallet balance as it is a virtual digital cash wallet.

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Currently, you can only use Flipkart Health+ Wallet balance on the Flipkart Health+ platform.

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You can check your credited refund in the Wallet History section of Flipkart Health+ Wallet.

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You can use the balance in your Flipkart Health+ Wallet balance to place an order if and only if you have sufficient balance to complete the transaction. In case of any shortage, you can pay the remaining balance via Cash on Delivery.

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For Refund, the duration depends on when the order is picked up and marked return to origin. For Cashback, the duration is within 10 days from the order delivered date. For Token of Apology, the duration is within 24 hours from the issued date. For Promo Cashback, the duration is within 10 days from the order delivered date.

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To view your balance, go to Account and then Flipkart Health+ Wallet.

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No. The Flipkart Health+ Wallet is non-transferable digital wallet.

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No. Flipkart Health+ wallet is a non-transferable to another Flipkart Health+ account or any other medium.

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Go to Account. You'll be able to see your balance reflected next to Flipkart Health+ Wallet. Click on Flipkart Health+ Wallet to view wallet history.

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If your Flipkart Health+ Wallet balance is zero, you cannot redeem it. In case your balance is not zero and you're still unable to redeem it, please contact us at 9330803080 or write to us at care@flipkartheathplus.com for assistance.

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Please contact us at 9330803080 or write to us at care@flipkartheathplus.com for assistance.

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You can use the Flipkart Health+ Wallet balance which is about to expire by placing an order on Flipkart Health+ platform and using the balance during checkout.

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No. The expired balance of Flipkart Health+ Wallet cannot be renewed.

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Yes. Amount paid through Flipkart Health+ Wallet will reflect on the invoice along with other payment methods used, if any.

Product Information

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Detailed information about each medicine is provided on our website and app. You can click on any medicine to get a Drug Snapshot to know the usage and check the warnings.

The information available on our website and app has been compiled with utmost precision and is for informational purposes only and does not constitute professional medical advice, recommendation, diagnosis or any kind of treatment. You are advised to seek advice from registered medical practitioners or experts for your personal medical needs. Please note that taking any action based on any information/content provided on Flipkart Health+ will be solely at your own risk and Flipkart Health+ will not be liable for any situation or condition arising out of your acts.

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No, Schedule X and other habit-forming drugs are not sold on Flipkart Health+ as per Drugs Rules, 1945 and Narcotic Drugs and Psychotropic Substances Act 1985.